Keywords: MBA of Public Administration & e-Government almost free business business proposals

MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

The next phase of activity will focus on proving,  qualitativëly and quantitatively,  the direct benefits of crm for the citizen and council,  including a tool for calculating the benefits and the Return-on-Investment.

Since governmental institutions take part in marketing and sales activities,  both as buyers and sellers,  it is not inconsistent to speak of e-government applications of e-commerce.  Governments do after all conduct business.

E-government promises to make government more efficient,  responsive,  transparent and legitimate and is also creating a rapidly growing market of goods and services,  with a variety of new business opportunities.

The number of people in the United States seeking government-related information online increased 70% between 2000 and 2002,  from 40 million in 2000 to 68 million in 2002,  according to a Pew internet and American Life study.

To achieve e-government goals,  an e-government program must consider and address three interrelated areas of Policy,  management,  and technology.  Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

E-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.  This requires organizing services by the needs of citizens,  rather than by the agencies that provide them.

Where then have e-government benefits already been felt by the public? The sharing of information between services,  and making it available to front-line staff in call centres and one stop shops makes one think that,  to date,  the main benefits felt by the public have been indirect,  rather than direct.

To some,  e-government might seem to be little more than an effort to expand the market of e-commerce from business to government.  Surely there is some truth in this.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

web sites are the most common vehicle for providing electronic access to public information.  According to some estimates,  there have been more than 10,000 e-government web sites developed in the United States to date.  These include the full array of federal,  state,  and local governments.

The future for e-government will be affected by the way that the supply market changes.  To date,  some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

A strong,  efficient e-Govërnment process is practically the definition of resourcefulness.  Put these governance practices to work to maximize the value of your projects and processes.

Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.

Getting the data infrastructure right is important and having access to citizen information is half the battle in providing excellent e-government support.  How this is presented at the front-end,  however,  is just as important in ensuring the organisational issues are resolved.

The e-government ROI analysis that will answer these types of questions considers how much the investment contributes to achieving program goals and producing the desired results.  it considers direct,  indirect,  and opportunity costs.  The indirect costs include such things as training and administration over time.  An opportunity cost could be the loss of return or revenue you would have received had you chosen a different alternative.

To achieve e-government goals,  an e-government program must consider and address three interrelated areas of Policy,  management,  and technology.  Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.

To develop an understanding of the role of e-government and e-Governance in today's society and in public organizations,  with an emphasis on the effective management of information and its flow.

Viewing e-government projects as mainly an investment in public infrastructure is too restricted,  since the investment is also aimed at reducing the size and costs of government while accelerating the growth of the e-government market,  helping to create new businesses and jobs in the private sector.

Citizens need to be encouraged to use e-government services,  whilst at the same time understanding that electronic services will not replace other trusted channels of delivery such as face-to-face contact.

e-government can improve efficiency,  increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.

The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met,  while at the same time ensuring program and cost effectiveness for government.

Many of us have already experienced the potential of the web to change our relationships with other individuals,  with the business community,  and more recently with e-government.  Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.

One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

As a cio in charge of an e-government project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

The next phase of activity will focus on proving,  qualitatively and quantitatively,  the direct benefits of crm for the citizen and council,  including a tool for calculating the benefits and the Return-on-Investment.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

As a cio in charge of an e-Governmënt project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

More people are online than ever before and government agencies are improving their web sites to provide more information and services for public access.

One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.

e-government is not just about putting services online.  An integral element is about modernising our democratic and governance processes.  This includes using technology to achieve better communication processes between citizens and their elected representatives,  improving the mechanism for consultation and implementing more modern voting practices.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind en e-government web site is a fundamental change in the way that government business is being conducted.

E-government can also serve as the catalyst for export promotion,  foreign direct investment,  local manufacturer promotion,  transparency and democracy,  and social and human capital development.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

Citizens need to be encouraged to use e-government services,  whilst at the same time understanding that electronic services will not replace other trusted channels of delivery such as face-to-face contact.

Take-up of e-services is the biggest issue surrounding e-government.  We should be looking at what people want,  rather than what we have to give them.  Some national guidance on this would be useful.

Many of us have already experienced the potential of the web to change our relationships with other individuals,  with the business community,  and more recently with e-government.  Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.

You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern,  successful,  and effective local government services.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

All surveys indicate strong demand for e-government from citizens and business and significant benefits flowing from access to online services.  government agencies demonstrated significant improvements in efficiency and reduced costs.  The findings provide strong support for the Better Services,  Better government strategy.

The past few years has seen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

The internet is primarily a communications mëdium,  not a space to do things,  other than buy the odd book,  CD or bottle of wine.  And yet there are hundreds of projects up and down the country,  online communities,  pressure groups and learning centres where e-government is happening.

e-commerce is not at the heart of e-government.  The core task of government is governance,  the job of regulating society,  not marketing and sales.

e-government is as varied and complex as government itself.  While government is a dynamic mixture of goals,  structures,  and functions that serve mulTIPle and diverse constituencies,  e-government initiatives incorporate technology to improve the way it serves those constituencies.

The most prominent obstacle to e-government is digital illiteracy,  followed by a lack of well-developed procedures for cooperation between the public and private sector.  In addition,  shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.

Imagine an e-government future in which citizens can log onto one internet site,  easily find the government services they are looking for,  and use that site to conduct an online transaction.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

Many of us have already experienced the potential of the web to change our relationships with other individuals,  with the business community,  and more recently with e-government.  Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.

Have we achieved the 'benefits' that were used to justify the e-government program? How do we continue to improve our services and build upon the foundations that we will have created?

Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.

Getting the data infrastructure right is important and having access to citizen information is half the battle in providing excellent e-government support.  How this is presented at the front-end,  however,  is just as important in ensuring the organisational issues are resolved.

e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request.  Other services that citizens want online include renewing a driver's license,  voting on the internet,  filing taxes,  and obtaining park information.

e-government impacts the way we interact with government agencies at all levels,  whether that interaction takes place through telephone,  fax,  e-mail,  a web site,  or directly into a data base.

e-government is not just about putting services online.  An integral element is about modernising our democratic and governance processes.  This includes using technology to achieve better communication processes between citizens and their elected representatives,  improving the mechanism for consultation and implementing more modern voting practices.

E-government refers to the systematic use by government agencies of information and communications technologies [such as wide area networks,  the internet,  and mobile computing] that have the ability to transform relations with citizens,  businesses,  and government.  These technologies can improve delivery of services,  including interactions with business and citizens,  and promote efficient management.